Last updated: September 2026.
We aim to provide a high standard of service at all times. If something has gone wrong, we want to hear about it and put it right.
In the first instance, raise your concern directly with Becky Taylor by email at hello@beckytaylormediation.co.uk or by phone on 07891 098 369. Many issues can be resolved quickly this way.
If you are not satisfied with the response, please put your complaint in writing, setting out what happened and what outcome you are seeking. We will acknowledge your complaint within 5 working days and aim to respond fully within 20 working days.
If you remain dissatisfied, you may be able to refer your complaint to the Family Mediation Council (FMC), the professional body for family mediators in England and Wales, or, where applicable, the Legal Ombudsman. We will provide details of the appropriate body in our response to your formal complaint.